Question 1

How long does a website take?

Accepted Answer

Timing depends on the scope and how quickly your content, feedback and approvals are available. We agree on a realistic schedule before work begins.

Question 2

Do I own my website?

Accepted Answer

Yes. Ovela Studios does not use ownership to trap customers. Your website is built on portable, standard technology, and your domain should belong to you or your business.

Question 3

Do I need a domain already?

Accepted Answer

No. If you already have one, we can work with it. If not, we can guide you through choosing and registering one in your business's name.

Question 4

Can you redesign my existing website?

Accepted Answer

Yes. We can assess what is worth keeping and whether a focused redesign or a clean rebuild is the better route.

Question 5

Do you provide hosting?

Accepted Answer

Hosting options are finalised per project. We will recommend an appropriate setup and make responsibilities and ongoing costs clear before launch.

Question 6

Can I make changes myself?

Accepted Answer

That depends on the project setup and what you need to edit. We can plan for manageable content updates, or Ovela Care can handle smaller changes for you.

Question 7

How many revisions do I get?

Accepted Answer

Start includes one revision round. Business includes two. Custom projects have revision terms agreed in their project scope.

Question 8

What happens after launch?

Accepted Answer

We complete the agreed handover and remain available for scoped support. Ovela Care is optional if you would like ongoing maintenance and updates.

Question 9

Do you build online stores?

Accepted Answer

Yes, where the requirements are a good fit. E-commerce is Custom work and is quoted around the catalogue, payments, fulfilment and operational needs.

Question 10

Can you add online booking?

Accepted Answer

Yes. Booking functionality is Custom work because the right setup depends on your services, availability rules and preferred tools.

Question 11

What if I already have a website and only want maintenance?

Accepted Answer

We can review the website first. Care may be suitable if the existing setup is supportable and the work falls within the plan boundaries.

Question 12

How does payment work?

Accepted Answer

Projects begin with a deposit, followed by an agreed payment schedule. The exact amounts and milestones will be stated clearly in your proposal before work starts.

Good questions deserve clear answers.

Ready when you are.